# What you want: The review asked for at the right moment. The claim handled, the repeat booked.

Customers: reviews and referrals · support · warranty and claims · renewals and repeat business · loyalty

Review requests when the work lands, warranty and claim handling by your rule, and renewal when it is due.

From R18,500 a month. The first look is free.

## Begin with what happened on the job, project or order.

Read the completion record and any unresolved complaint before choosing a follow-up. A service renewal, a request for feedback and a claim each need their own next step.

We prepare the agreed work from the customer’s history, keeping factual replies, outstanding decisions and responsibility together.

## The first change, and what you keep.

### First change

Review requests on completed work, with the ones that came back.

### You keep

The records.

## Possible pieces to take on.

### An open concern

Bring the promise, evidence of completion and customer’s words together. Prepare a factual response and route any liability or remedy decision to the responsible person.

### A genuine review request

Prepare an invitation based on a real customer experience. For Google reviews, no reward or discount is offered in exchange for a review.

### A renewal with context

Check the actual agreement, work delivered and expiry before drafting the next offer. A diary reminder alone does not prove a service was completed.

## Questions

### Can you promise more five-star reviews?

No. Reviews reflect customers’ genuine experiences. We help with an honest request and a useful response, subject to your approval.

### Will you send follow-ups automatically?

Only within the exact approval and scope agreed for the work. The customer’s replies and unresolved issues remain part of the decision.

## Sources

- [Google: getting genuine reviews and responding](https://support.google.com/business/answer/3474122?hl=en)

## See what’s possible for your business.

### Your business blueprint

What we found and where it could go. Free, from public information only, within a day for a small business. For a larger one, we tell you when. Give us a page to read or a few words to begin.

Your request starts a conversation. It does not approve paid work or private account access.

Send a website, public profile or description and an email or WhatsApp number. Your goal is optional. Request at /#request.