First change
One regular piece of work written down and handed over.
Your business / people
What you want
A team that knows what to do without you repeating it.
The business written down so the next person has what the last one knew; the regular work with a named holder; what the assistant always asks first and never does.
See what’s possible
From R18,500 a month. The first look is free.
Understand the work beside the people doing it.
A process described by the owner may differ from the work at a desk or on a site. An agreed visit follows a real job and listens to the people who touch it.
We write down responsibilities, the information needed and which decisions must return to someone else. The owner and team can correct the picture before it becomes working instructions.
The first change, and what you keep.
You keep
The file.
Useful changes to investigate.
A handover people can use
Put the current scope, next action and unresolved issue where the next person already works.
Answers that do not rely on one memory
Turn checked examples and decisions into plain working instructions. Record the source and who can correct them.
A clearer route for decisions
Name who says yes to what and when an exception needs them. Bring the decision with its context through the chosen assistant.
A few useful answers.
Is this a staff scoring system?
No. The proposed work concerns responsibilities, information and handovers. Any people decision stays with its accountable person and appropriate professional advice.
What if the team works differently from the written process?
We keep the difference visible, check it with the people involved and correct the instructions to reflect the agreed way of working.
See what’s possible for your business.
Your business blueprint.
What we found and where it could go. Free, from public information only, within a day for a small business. For a larger one, we tell you when. Give us a page to read or a few words to begin.